DoorDash dropped a truth bomb on its customers this week! It appears that the delivery app‘s employees might favor orders with pre-tips.
Tech-based outlet The Verge confirmed an in-app message customers receive when placing an order with $0 entered in the tip amount.
“Orders with no tip might take longer to get delivered — are you sure you want to continue? Dashers can pick and choose which orders they want to do. Orders that take longer to be accepted by Dashers tend to result in slower delivery.”
At this point, customers can choose to continue placing their order without tipping or by adding a tip. Verge reports that the prompt isn’t live in every area DoorDash services. They cited the prompt availability in New Jersey but not in South Carolina.
DoorDash Spokesperson Explains In-App Tip Prompt
DoorDash spokesperson Jenn Rosenberg told Verge the prompt is a test to provide customer clarity and improve the Dasher experience.
“Everyday, Dashers go the extra mile to help connect consumers with the best of their local communities. That’s why we encourage customers to show their appreciation by tipping. As independent contractors, Dashers have full freedom to accept or reject offers based on what they view as valuable and rewarding. While the vast majority of customers do leave a tip, offers that don’t include a tip can be seen as less desirable – this impacts our entire community, leading to longer wait times for customers, orders sitting longer at merchants, and less value for Dashers,” Rosenberg said.
Rosenberg added that the company looks forward to “analyzing the results and feedback.” The company reportedly updated its payment process for its couriers in 2019. DoorDash flipped from using a “tipped wage” method to establishing a pay base and giving delivery drivers 100% of added tips.
Social Media Users Share Thoughts On Tipping
Meanwhile, over on social, folks have been discussing tipping on DoorDash and similar apps. While some relayed jokes about leaving no tip, others explained why customers should be offering tips.
my DoorDash driver watching me grab my order off the front porch after having to drive 12 miles with no tip pic.twitter.com/3qmVFkan0o
— ! (@milfbreastmilk) October 27, 2023
Not wanting to tip door dash drivers and still wanting fast service is actually insane. You deserve cold food every single time.
— 🩵✨ (@luckyyyjay) October 30, 2023
So is the DoorDash driver you refuse to tip.
— Ashley Reese (@offbeatorbit) October 31, 2023
doordash, uber eats, instacart, postmates — these are all LUXURY services. you are paying a higher rate and expected to tip because you are getting a service designed for convenience. you are making a human being be at your beck and call for pennies. the least you can do is tip.
— dan goose (@fatstevebuscemi) October 31, 2023
Hell DoorDash already expensive I can see why ppl don’t tip
— thee phone princess 🫶🏾 (@IAmKingScoota_) November 1, 2023
Door Dash said either plan to tip or you might as well cook yourself because the food won’t get there in a timely manner.
Giving you an ultimatum where the consumer has a choice! Interesting way to put it. pic.twitter.com/9CJGWI0O8T
— Rich (@RembertDesigns) October 31, 2023
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