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NewsTesco cancels ALL home delivery orders after 1pm

Tesco cancels ALL home delivery orders after 1pm

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Tesco customers are fuming after the supermarket giant cancelled all of its home delivery orders after 1pm on Friday due to ‘technical issues’ – before announcing they would be impossible to reschedule. 

Furious shoppers blasted the company for leaving them with no food for the weekend, with many saying they had booked weeks in advance – only to be offered a £5 voucher as compensation. 

Tesco is the largest supermarket in the UK and delivers around a million online orders every week, meaning tens of thousands of customers are likely to have been affected by the issue. 

One disgruntled consumer told MailOnline: ‘I work full time and it’s hard to navigate work, childcare and shopping and this has just been a massive inconvenience along with a loss of money when everything counts at the moment, currently out of pocket nearly £20 with taxi and delivery charge. 

‘This is the knock on effect that is created by a massive company whom make millions of pounds in profit yet cannot have a computer system fit for purpose.’

She added: ‘When I asked about compensation a woman at Tesco’s customer service said that it would be agreed by the hierarchy and didn’t know when or by how much. 

‘It was only that I pushed and said that online forums had stated they were being awarded compensation that she reluctantly said she would load a £10 voucher into my account which is still not there, I felt the eye roll she was doing down the phone, she couldn’t care any less if she’d of tried!’ 

 

One Twitter user, Gemma-Louise Hornby, shared a screenshot of a message from Tesco saying her order had been cancelled and 'we hope this doesn't cause any inconvenience', while others also vented their frustrations

One Twitter user, Gemma-Louise Hornby, shared a screenshot of a message from Tesco saying her order had been cancelled and ‘we hope this doesn’t cause any inconvenience’, while others also vented their frustrations 

DownDetector, which tracks issues with company websites and apps, reported a surge in reports from 1pm, which still appear to be ongoing. 

One woman commented on the website: ‘Absolutely furious to have my order cancelled! Problems with store. 

‘Two hours before my delivery is due and after being on phone, offered a £5 voucher… I don’t want your voucher I want my weekly shop.’ 

Others vowed to switch to ASDA or Morrisons following the furore, while one said the firm’s ‘lack of communication’ was ‘shocking’. 

She wrote: ‘Disgraceful… totally understand ‘system issues’ can’t be helped but how you deal with it can!

‘Leaving your customers hanging with no communication, no offer to reschedule or any offer to say ‘sorry’ is shocking!’ 

Tesco has yet to comment on what is behind the technical issues, and has only tweeted once today about potatoes. 

A fuming customer replied to the tweet: ‘I don’t want potatoes, I want my order delivered…Morrisons it is from now on. 

‘What a joke of a company, posting about potatoes when you have angry customers from a so called I.T problem and thousands go without deliveries.’  

All Tesco online orders after 1pm have been cancelled today due to a major technical glitch. Pictured: A screenshot from the supermarket's website

All Tesco online orders after 1pm have been cancelled today due to a major technical glitch. Pictured: A screenshot from the supermarket’s website 

Customers phoning up to enquire about their order are being met with a message informing them that all deliveries have been cancelled due to ‘technical issues’. 

The recorded message said: ‘Due to technical issues we’ve had to cancel all orders after 1pm. 

‘If your order was due after 1pm you have not been charged. We are unable to reschedule these orders.’ 

It is unclear what has caused the problem. 

Shoppers calling the helpline at 3pm were being told they would have to wait for 15 minutes to speak to an agent. 

Others have taken to Twitter to complain of ‘poor communication’ from the supermarket. 

Helen Stephanie wrote: ‘Managed to phone up and told my order and everyone else’s after 1pm has been cancelled! Didn’t even get an email to say.’ 

Nathan English added: ‘Tesco my order was due between 2 and 3pm today, call the number to find out all orders after 1pm have been cancelled.

‘Thanks for not informing me, and making me wait round when I could’ve actually gone to the shops. It’s not acceptable customer service.’ 

Another Twitter user, Gemma-Louise Hornby shared a screenshot of a message from Tesco saying her order had been cancelled and ‘we hope this doesn’t cause any inconvenience’. 

She wrote: ‘Are you actually joking? Why have you cancelled my order! We rely on home deliveries and booked this over a week ago!!!!’

Tesco said: ‘Due to a technical issue, we have had to cancel some online orders that were due for delivery today. 

‘We’re really sorry for any inconvenience caused. Customers who are impacted can use our app or website to rebook at a time convenient to them.’ 

Shoppers have taken to Twitter to complain of 'poor communication' from the supermarket

Shoppers have taken to Twitter to complain of ‘poor communication’ from the supermarket

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