Pink Parlour is a Singaporean beauty salon with a regional presence.
After 21 years, they announced they were closing their Singapore operations. Their final day of operations will be on May 31.
These are the two locations listed on their website.
Image from Pink Parlour
However based on Google Reviews and messages by customers, the Kovan outlet appears to have been closed for a while.
In their announcement, Pink Parlour president Derrick Seeto said that the business was in the final stages of being sold to another company.
Image from Pink Parlour
They also provided an infographic on what customers can expect now.
Image from Pink Parlour
On their second Facebook post on the matter, clarifying the situation further, Seeto said this was “one of the hardest periods of my life personally, financially, and emotionally”.
He said his team is trying their very best, with “the limited resources and manpower we have left”.
Seeto had previously outlined in 2025 the difference in direction Pink Parlour would take in Singapore.
Image from Linkedin
Seeto acknowledged that they had made mistakes in how parts of the transition had been handled and took full responsibility.
He also thanked his team members for standing by them during this difficult period, and said they were doing their best to transition them for “new opportunities”.
He also addressed the fact that he was starting a new business venture.
“Yes, I am starting a new business venture. This is not about running away from responsibility. It is simply my way of rebuilding my life and continuing to support my family after the closure of a business that has financially and emotionally taken everything out of me over the last few years.”
He ended off by thanking customers, and apologising for “the hurt and disappointment” the closure has caused.
In the comments, Seeto further added that they were not “running away” from their obligations.
“We remain committed to honouring the agreements and packages recorded within our system, and we are doing our best to work through this transition responsibly and professionally.”
Pointing out that if it was their intention to avoid communication, they would not be engaging openly with customers.
Not a “sell and run”
There was some frustration in the comment sections as well as recent Google reviews.
One of the comments accused them of being a “sell and run” company, a claim they rejected.
Pink Parlour shared that they had stopped selling “long-extension packages” from the start of the year.
They said that for the past few months, they had “already stopped actively selling packages altogether because we were trying to manage the business situation responsibly”.
If our intention was to “take money and run,” we would not be spending time and resources arranging transition support for customers, responding publicly to comments, assisting staff with redeployment, and trying to help customers continue their treatments with alternative providers.
In response to another customer’s comment on a 2-year package, Seeto said they had not sold any such packages recently, clarifying that for the last two years, they had only sold one-year validity packages in 2025, and beginning six-month packages in 2026.
Seeto said he will look into this because no employee is authorised to sell such packages from a few years ago.
Mothership has reached out to Pink Parlour to find out how many customers have been affected.
